Terms and Conditions

On this page you will find our terms and conditions of Tauchshoponline.ch.

Consultation and support: support@tauchshoponline.ch or phone: 041 420 66 06


Terms of delivery
All offered items we have checked for quality and functionality. We grant a warranty of Alpha one year on our products, unless otherwise specified by the manufacturer. The measurements in our online dive shop are approximate. Small commercial or technically unavoidable differences of quality, form and color, which function and appearance does not significantly influence, we reserve the right to. The pictures of the items may differ from the original product.

Please note: a selection of different products to choose from we will send only against prepayment.

The articles remain property of Tauchshoponline.ch, respectively Dive & Trek Connection, Tauchshopluzern.ch in Lucerne Switzerland until the complete payment.

Because Tauchshoponline.ch are highly depending on international factors, such as currency fluctuations and unforeseen economic developments, we may be forced to price adjustments. Therefore, all our prices are subject to change. We try to offer you as our customer always the best fares. Despite careful examination of our data, it can lead to incorrect price information.
If you have placed your order because of an incorrect price quote, we offer you the opportunity to subsequent payment on the difference or to cancel the purchase contract.

Please enter your phone number with your orders, respectively, e-mail address so we can notify you about significant changes in prices.

Delivery and Payment Conditions
We ship against prepayment or cash on delivery (cash on delivery only in Switzerland) and accept bank or postal transfer, pay by Pay Pal, Visa, Master Card and American Express. In addition to the items price a shipping price will be charged. If you select the "collector" you can save the shipping costs, it will not, however, exempt from the payment in advance.

Packaging and shipping / transfer of risk
Shipping Switzerland:
Within Switzerland, the shipment costs are flat rate of CHF 9 -.
Of which are excluding weight (lead) and scuba tanks. This is calculated according to the actual weight. Orders from CHF 500.- the delivery costs are not charged. Except for lead, scuba tanks and


Shipping Europe:
The shipping costs are flat rate of CHF 25.- for packages up to 2 kg and package size by: length, width and height do not exceed 90 cm and none of the edges of more than 60 cm. Except for lead and scuba tanks. This is calculated according to the actual weight.
Orders from CHF 800.- the delivery cost are not charged.

Except for lead, scuba tanks and Compressors.
Larger and heavier packages: prices on request.

Shipping worldwide
The flat rate shipping costs are CHF 38.- for parcels up to 2 kg and size of package: length, width and height up to total 90 cm, but each side not more than 60 cm. Except for lead, scuba tanks and

Compressors. This is based on the actual weight.

Prices may change at any time. Shipping Europe: since our ordering system will not automatically calculate whether your order is within the above package dimensions / weight, if the costs are higher, we reserve the right to charge the missing amount.

Processing fees / customs fees abroad:
Deliveries abroad can be charged a processing or customs fee from the foreign postal administration of the recipient in the country of destination. On these charges, we have no control.

Transfer of risk:
The risk passes to the buyer when the shipment has been transferred to the person performing the transport or have left our warehouse for shipment.

Delivery delays
If an article can not be delivered due to great demand, we will try everything to provide the goods as soon as possible. A claim to that does not exist. Subsequent deliveries are free of charge.

Conversion and return
We offer you an exchange or return. If an item does not meet your needs, we take them within 7 days unused, original packaging and returned in perfect condition. Excluded are:
Vouchers, bathing suits (for hygienic reasons), articles with filled warranty cards such as dive computers, regulators, BCD's, dive watches and special offers or liquidations.

Please note that we charge in each case of return (except exchange) a processing fee of 10% from the article price. This is also applicable for an order against invoice.

Order Cancellation
If you have made an order by mistake, you can cancel the order within 48 hours. If you cancel the order after more than 48 hours we reserve the right to take any fees from your payments.


The warranty is usually 24 months and is based on the information provided by the manufacturer. Improper use or normal wear and tear are excluded from the guarantee.
Reduction or rescission and further claims for damages are excluded.

Since we have to pay for not properly stamped parcels not only the postage but also additional postage due, please understand that we can only assume sufficiently franked mailings.
Before you return an item for replacement or return, you must prior contact us, so that further action can be arranged. If there are not authorized returns, we reserve the right to take any fees from your payments.

Returns must be made in each case to: tauchshopluzern.ch, Zürichstr. 66, 6004 Lucerne.

All data without guarantee. All prices are in Swiss Francs.
Error, price changes and printing errors reserved.
It is governed exclusively by Swiss Law.
Jurisdiction is Lucerne Switzerland.

Tauchshoponline.ch / Tauchshopluzern.ch 2023

Terms for returning products

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tauchshopluzern.ch: Zürichstrasse 66, CH-6004 Luzern, Tel: +41 41 420 66 06
info@tauchshoponline.ch web: tauchshoponline.ch 
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