On this page you will find frequently asked questions and answers.

Consultation and support: support@tauchshoponline.ch or phone: 041 420 66 06

I have not received an order confirmation.
If you do not receive an order confirmation in the next minutes, your e-mail address was incorrect or the e-mail has been stucked in your spam filter. Please control your filter and set tauchshoponline.ch on the whitelist.

Do I pay the same price as in the store online?
Prices are at Tauchshoponline.ch and Tauchshopluzern.ch equally favourable.

Is there a minimum order?
In Tauchshoponline.ch there is no minimum order.

What are the costs in Switzerland?
Within Switzerland, the shipping cost are flat-rate CHF 12-. Of which are excluding lead and scuba tanks. This is calculated according to the actual weight. From CHF 500. - Postage and packing are the orders. Except in the lead and scuba tanks.

Can I convert dive gear, dive accessories, wetsuits when they do not fit?
We offer you an exchange or return. If an item does not meet your needs, we take them within 7 days unused, original packaging and returned in perfect condition. Excluded are:
Vouchers, bathing suits (for hygienic reasons), articles with filled warranty cards such as dive computers, regulators, BCD's, dive watches and special offers or liquidations.
Please note that we charge in each case a processing fees of 15% from the article price.

How much is shipping in Europe?
The shipping costs are flat rate of CHF 44.- for packages up to 2 kg and package size by: length, width and height do not exceed 90 cm and none of the edges of more than 60 cm. Except for lead and scuba tanks. This is calculated according to the actual weight.
Orders from CHF 800.- the delivery cost are not charged. Except for lead and scuba tanks. Larger and heavier packages: prices on request.

Prices may change at any time. Shipping Europe: since our ordering system will not automatically calculate whether your order is within the above package dimensions / weight, if the costs are higher, we reserve the right to charge the missing amount.

What payment methods are accepted?
With us you can choose between three different types of payment. Prepayment (you will receive an advance invoice and make a bank transfer) or cash (you pay directly upon receipt of the goods) and Paypal with the option to pay by Visa and MasterCard. If you want to pick up the merchandise in our dive shop in Lucerne, it is also considered prepayment. The shipping fee will be omitted.

Can I pay by credit card at Tauchshoponline.ch?
In Tauchshoponline.ch you can pay by credit card through Pay Pal. Most customers prefer to pay by bank transfer, postal order, Pay Pal or cash on delivery.

What does that mean bundle?
Bundle means the same as set or package. There are various products at one price. The term bundle is often used in the computer industry and has now found its way into the diving industry.

Can I order items from additional manufacturers (eg Henderson)?
With us you get brands from all the leading diving manufacturers. If you can not find an article in Tauchshoponline.ch you can feel free to contact us. Please contact us by e-mail or by phone.

How long are the delivery?
In stock items delivery is made within 2-3 days. Are the items out of stock the delivery time is 10-14 days. For orders with more than one article the delivery of the total order will depend on the item with the longest delivery time. An express delivery is only possible after appointment. If articles can not be delivered within the specified time, we will inform you by e-mail or telephone.

Is the ordering process safe at Tauchshoponline.ch?
To guarantee our customers maximum security we use SSL encryption technology. This encryption is standard on the internet and is used by all reputable internet shops. During the ordering process SSL encryption will prevent that a foreign person get access to your personal data.

Can I pay with PayPal at Tauchshoponline.ch?
Yes, at Tauchshoponline.ch you can also pay with Pay Pal. We recommend you set up a free Pay Pal account at paypal.com. Pay pal also offers you the possibility of using Visa, MasterCard and American Express to pay, just quick and safe.

What is Pay Pal?
PayPal is the world's leading online payment provider that enables buyers and businesses to send and receive money online. Pay Pal has more than 100 million members in 190 countries and regions. Pay Pal is accepted worldwide by merchants.

Is it safe to use a Pay Pal account?
PayPal protects your credit card information with industry-leading security and fraud prevention systems.

Why Pay Pal?
Shopping and send money with Pay Pal is free. Shop and pay conveniently by deposit your personal information with Pay Pal.
Pay Pal is accepted worldwide by many merchants.

For further questions do not hesitate to contact us. We are here for you. Send us an e-mail to info@tauchshoponline.ch or call us at (Tel +41 41 420 66 06). We can help you.

Your Tauchshoponline.ch Crew.

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